Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  If you are ordering cocktails with glassware, the glassware and cocktails will be processed within the 1-3 business day timeframe. 

Processing time may increase to 3 - 5 business days during busy sale period and holiday periods throughout the year, such as Mother's Day, Father's Day, Valentine's Day, Christmas, Easter, Black Friday and Cyber Monday.

Please note that express shipping does not affect processing times.

For any time sensitive orders, please get in touch with us so we can do our best to accommodate your request. 

Domestic Shipping Rates and Estimates: Glassware Only Orders

Shipping time excludes processing time. 

Due to COVID the below shipping timelines are not guaranteed. Mon Verre is not responsible for any delays in parcels due to Australia Post or other external factors.

Deliveries are made from 9.00am to 5.00pm on Monday to Friday. Customers can track their order via the delivery confirmation email sent from Mon Verre or  automated delivery email notifications.

Return to Sender Parcels

All Mon Verre shipping labels are automated based on the information provided by the customer. If a parcel has been returned to sender, the customer will need to contact us via email. Email your details to customerservice@monverre.com.au

If you wish to have your parcel resent to you, there will be a delivery fee associated with this. 

Delivery via standard post will incur a fee of $20.  

Delivery via express post will incur a fee of $30

Duties & Taxes

Mon Verre is shipped from Australia so orders can be subject to the duties and taxes of the country to which they are shipped. These fees are not included in the price of the product(s) and are the sole responsibility of the recipient to pay upon delivery. Mon Verre does not take responsibility, nor has any control over, the rates and processing timeframes of Customs in each country.

In-store pickup

Mon Verre does not offer in-store pickup or click and collect services.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at customerservice@monverre.com.au with your name and order number, and we will look into it for you.